Frequently Asked Questions
How does Pure Cascade filter Products improve my skin and hair?
Our filtration system removes chlorine, heavy metals, and contaminants that strip natural oils, helping improve hydration, reduce dryness, and support stronger, smoother hair and healthier skin.
Can it help with sensitive skin or eczema?
While we donβt make medical claims, many customers with sensitive or eczema-prone skin report reduced irritation after switching to filtered showers.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How is Pure Cascade different from other shower filters on the market?
Pure Cascade combines multi-stage filtration with easy installation, strong flow, and durable design.
Unlike basic filters, it specifically targets impurities that affect hair and skin, while maintaining water pressure and fitting most standard Australian showers.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll
make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at purecascade.store@gmail.comΒ
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.